Return Policy
14-Day Return Policy
At Skins Leather Goods, customer satisfaction is a top priority. We want your experience with us to be exceptional. We offer a flexible 14-day money-back guarantee. If your purchase does not fit your taste, work with your space, or meet your expectations, we are happy to provide a refund in accordance with the policy below.
If you are not completely satisfied with your purchase, please review the return terms below. Contact us if you need additional clarification or would like to begin a return.
Cancellation
Orders may only be canceled before they have shipped. Custom items must be canceled before production begins.
If you choose to cancel an order after it has already shipped, while it is in transit, or if you refuse delivery, we will still accommodate the cancellation; however, shipping costs and any applicable restocking fees will be deducted from your refund.
Items that have already entered production and were made specifically for your order will be treated as a return if canceled after production. Items identified as non-returnable are not eligible for a refund.
If you need to cancel an order, please contact our customer care team and be prepared to submit your request in writing. An order is not considered canceled until written acknowledgment has been received and signed by both parties.
If an incorrect or damaged item is delivered, we will make every reasonable effort to replace, repair, or refund the item at no additional cost to you.
Returns for Items That Are Not Damaged
You must contact us within 14 days of delivery to request return authorization.
Returned items must be free of damage, stains, pet hair, and normal wear and tear. Items must also be returned in their original packaging or in equivalent professional packaging.
Once the return is authorized, our freight company will contact you to coordinate pickup. Shipping charges will be deducted from your refund.
Many products are ordered specifically for each customer and may be subject to a 10% to 20% restocking fee. On many items, we offer free material samples or swatches. Please contact us if you have any questions before placing your order.
If your original order included free shipping, the applicable delivery cost will be deducted from your refund. Free shipping is provided on the condition that the customer keeps the item.
Damaged Items
Although uncommon, items can occasionally be damaged during transit. You will not be held responsible for damage that occurs during shipping, provided the damage is documented at the time of delivery while the driver is present.
When your item arrives, it is your responsibility to inspect it for damage before signing for delivery. Please open the packaging and inspect the item carefully. If you notice any damage, make a note of it on the delivery paperwork and contact us while the delivery company is still present.
Our customer care team will provide instructions to both you and the delivery company based on the circumstances. Depending on the situation, Skins Leather Goods reserves the right to repair or replace the damaged item based on the solution that will provide the best outcome.
Our trained customer care team must be involved in determining the appropriate resolution.
If a quality issue develops after 30 days, the manufacturer's warranty will apply.
Custom Orders
Custom orders cannot be canceled once production has begun because the materials and components are ordered specifically for your custom purchase.
Cancellation of a custom order may only be requested within 24 hours after the customer receives the order receipt.
If you request cancellation after the 24-hour period, approval will be determined by management on a case-by-case basis. Because custom products are made specifically for you, many cannot be canceled after production begins or may be subject to restocking fees starting at 20%.
By using this website, you agree to the complete policies stated here.
Any estimated production or shipping timelines shown on the website or on your receipt are estimates and are not guaranteed delivery dates. These timelines may occasionally be extended due to manufacturing delays, shipping delays, or other circumstances outside of our control.
We will make every reasonable effort to meet estimated timelines, but exact delivery dates cannot be guaranteed until your items are in transit and a delivery date has been scheduled between you and the carrier.
Missing or Damaged Pieces
We hope this does not occur, but if you receive an order with missing or damaged parts, please contact us within 48 hours of delivery.
We will make every effort to send the missing or replacement piece as quickly as possible. Some components may require up to 6 weeks for delivery, particularly for custom orders.
Product Description Discrepancies Policy
Colors, shapes, finishes, textures, and other visual characteristics can appear differently depending on the viewer, internet connection, monitor type, graphics settings, printer settings, and other variables.
Natural materials such as leather also vary from piece to piece. Because of these natural characteristics, each product is unique and may not look exactly like the image shown online.
You may contact us to request a color sample by mail at no charge.
If a product arrives and is not what you expected based on the product description, we encourage you to use our 14-day return policy.
If a product is listed at an incorrect price, Skins Leather Goods reserves the right to refuse the order and cancel shipment. If your order is canceled for this reason, you will receive a full credit.
We are unable to accept the following items for return and/or refund:
- Stained, used, or damaged items.
- Returned items shipped C.O.D. or freight collect.
- Returns from customers who have refused a repair or replacement offered by Skins Leather Goods.
- Items returned without their original packaging or an equivalent professional packing method.
- Custom ordered items. Any item handcrafted specifically for your order is considered custom.
- Items returned because of unexpected shipping delays.
- Items returned because of material or color differences when the customer did not request a swatch prior to ordering, or when the product is identified as having natural variations, including leather.
Customer Service
If you have any questions, please call or text (210) 473-6215 or email us at support@skinslethergoods.com.